Refund Policy

1. Nature of Services

Nasser Company, Inc. provides enterprise food brokerage, distribution, merchandising, and retail growth services to food manufacturers and brands. All service agreements are individually negotiated and customized based on the client's specific product line, volume, coverage territory, and service requirements. As such, all pricing and service terms are established on a case-by-case basis through executed commercial agreements.

2. No Automatic Refunds After Service Execution

Given the nature of food brokerage and distribution services — which involve active sales representation, buyer relationship engagement, logistics coordination, and field merchandising execution — there are no automatic refunds once services have been rendered or are actively in progress. Services performed in accordance with the terms of an executed commercial agreement are not subject to reversal.

3. Customized Quotes and Service Agreements

All service proposals and quotes provided by Nasser Company, Inc. are customized to each client's specific circumstances. Quotes are not binding until executed as a formal commercial agreement. Clients are encouraged to review all service terms carefully before executing any agreement. Questions about scope, pricing, or service terms should be raised prior to agreement execution.

4. Case-by-Case Evaluation

Nasser Company, Inc. evaluates all service disputes, billing discrepancies, and refund requests on a case-by-case basis. Factors considered include:

• Whether the services in question were performed as specified in the commercial agreement.
• Whether the client provided timely notice of any service concerns or deficiencies.
• The extent to which Nasser Company has incurred costs or committed resources on behalf of the client.
• The nature and severity of any documented service failure.

5. Contact Procedure for Service Concerns

If you believe you have a billing discrepancy or service concern, please contact us in writing within thirty (30) days of the invoice date or service delivery date, whichever is earlier:

Email: info@nassercompanyinc.com
Phone: +1 562 254 0859
Address: 22720 Savi Ranch Pkwy, Yorba Linda, CA

Please include your company name, the relevant service agreement or invoice reference, a description of your concern, and any supporting documentation.

6. Resolution Timelines

Upon receipt of a written service concern:

• Acknowledgment: We will acknowledge receipt within three (3) business days.
• Initial Review: We will complete an initial review within ten (10) business days.
• Resolution: We will communicate our determination and proposed resolution within thirty (30) business days of receiving all relevant information.

7. Commercial Agreement Precedence

In all cases, the terms of the executed commercial service agreement between Nasser Company, Inc. and the client shall govern the rights and obligations of both parties. In the event of any conflict between this Refund Policy and the terms of an executed commercial agreement, the commercial agreement shall take precedence.

8. Liability Limitations

Nasser Company, Inc.'s liability for any service failure, billing dispute, or refund claim shall not exceed the fees paid by the client for the specific services at issue during the thirty (30) day period immediately preceding the claim. Nasser Company, Inc. shall not be liable for any indirect, consequential, or punitive damages arising from any service dispute.

9. Final Decisions

All refund and service adjustment decisions made by Nasser Company, Inc. following the review process described in this policy are final, subject only to any rights provided under the terms of an executed commercial agreement or applicable California law. Nasser Company, Inc. reserves the right to modify this Refund Policy at any time, with changes effective upon posting to this website.